Last updated: June 2025
Threpty Technologies Pvt. Ltd. ("Threpty", "we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our platform at threpty.com.
1. Information We Collect
We collect information you provide directly to us:
- Account information: Name, mobile number, email address, and location when you register or book a session.
- Therapist profiles: Professional qualifications, specialties, session fees, and KYC documents submitted by registered therapists.
- Booking data: Session type, date, therapist selected, and payment details.
- AI Assessment data: Symptom responses you provide during the wellness assessment. No name or phone number is required for this.
2. How We Use Your Information
- To connect patients with suitable therapists and process bookings.
- To verify therapist credentials and maintain platform quality.
- To generate AI-powered wellness reports based on your symptom inputs.
- To send booking confirmations and service-related notifications via SMS/WhatsApp.
- To improve our platform and personalise your experience.
3. Data Sharing
We do not sell your personal data. We share information only:
- With the therapist you book a session with (name, contact, booking details).
- With trusted service providers (SMS gateway, payment processor) under strict confidentiality agreements.
- When required by law or to protect our legal rights.
4. Data Security
We use industry-standard encryption (HTTPS/TLS) for all data in transit. Sensitive documents uploaded for KYC verification are stored securely and accessible only to authorised admin staff.
5. Your Rights
You may request access to, correction of, or deletion of your personal data by emailing contact@threpty.in. We will respond within 30 days.
6. Cookies
We use session cookies to keep you logged in. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.
7. Children's Privacy
Our platform is not directed at children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at contact@threpty.in.